A place to start
$5,000
5,000 credits
Start with your first customers, then build on what works.
Request 5,000 creditsPricing
Credits, explained
in four lines.
One credit is one dollar.
Credits cover customer enrollments, confirmed bookings, verified outcomes, and answered calls.
Slack insights and rehearsal usage are included at no extra charge.
Credits last 12 months, with 10–20% of unused credits rolling over on renewal.
Credit packs
Room to start.
Room to grow.
Choose a pack for the work ahead.
Our team will help you get started.
Includes a 10% bonus
$25,000
27,500 credits
25,000 credits, plus 2,500 extra for the work that follows.
Request 27,500 creditsBuilt around your business
Enterprise
Custom pricing
Plan credits and terms around your volume and the work ahead.
Contact usPlan for the year ahead. Credits expire 12 months after purchase. On renewal, 10–20% of your unused balance rolls over. Your pack’s terms specify the percentage.
One balance for your organization. Use your credits across Guides and Runbooks. Slack insights and rehearsal usage are included at no extra charge.
The rate card
What each thing costs.
Know what uses credits, and what counts.
The conversation, the work, and the result.
| When this happens | Credits | What counts |
|---|---|---|
| Customer enrolled | 2 | A customer or account joins a Guide or Runbook. Text and email follow-up are included; calls, bookings, and verified outcomes are priced separately. |
| Session booked on your calendar | 20 | A confirmed booking on your calendar. Reschedules and cancellations do not count as new bookings. |
| Outcome verified in your system | 25 | The goal is confirmed by a fresh read of your system. A manual close, abandoned run, or opt-out does not count. |
| Phone call connected | 5 + 1/min | Five credits for an answered call, plus one per minute. Unanswered calls and voicemail are excluded. |
| Slack insights | 0 Included | Every summary your Guides post: what each customer is building and where they’re stuck. |
| Rehearsal usage | 0 Included | Test a Guide or Runbook in rehearsal. Rehearsal activity is counted separately from live usage. |
All prices in USD. Usage belongs to your organization and includes the customers enrolled in its Guides and Runbooks. Events are additive: one customer can incur enrollment, booking, outcome, and call usage.
Questions
The fine print.
In plain words.
Something else on your mind?
Talk with our team
Who is billed?
Your organization. Enrollment usage counts the customers or accounts that join its Guides and Runbooks, rather than the organization signing up for Thread.
Are Slack insights extra?
No. Every summary a Guide posts to your Slack is included at zero credits.
What happens to credits we don’t use?
On renewal, 10–20% of your unused balance rolls over. Your pack’s terms specify the percentage.
When do credits expire?
Credits expire twelve months after purchase.
How does rehearsal usage work?
Rehearsal usage is free and tracked separately from live usage, so you can test your Guides and Runbooks before going live.
How do I purchase a credit pack?
Choose a pack and send a request. Our team will help you complete the purchase and set up your organization. No payment is taken through the request form.
Get started
A Guide for your customers.
A plan for your business.
Start with a credit pack or talk with our team about Enterprise. We’ll help you choose the right fit for the work ahead.