Post-sale execution that scales

One system for every customer launch

Thread gives your team the capacity to launch more customers, faster, without adding headcount. Every deal gets the same guaranteed path to first value.

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Deal Closes

Context Captured

Launch Begins

Customer Ready

First Value

How Thread works

Deal closes, launch begins

The moment your CRM shows Closed Won, Thread starts execution. No waiting. No reconstruction. No dropped context.

Launch triggered automatically from CRM
Full deal context preserved and actionable
Your team briefed before they lift a finger

Customer ready on day one

Your customer gets everything they need to succeed before they even ask. Access, resources, and a clear path forward.

Customer receives credentials and resources automatically
Expectations aligned from the first interaction
No "what happens next?" confusion

Zero manual setup

Thread handles the operational work that slows down every launch. Your team focuses on the relationship, not the busywork.

Accounts and access created automatically
Integrations configured based on what was sold
CSMs start with everything in place

First value, guaranteed

Every customer gets the same high-quality launch. No dropped balls. No "we'll get to that." Just a clear, consistent path to value.

Repeatable execution across every customer
Time to first value measured in days, not weeks
Higher retention starts at the launch

What happens when a deal closes

Thread executes the entire post-sale sequence automatically, so your team can focus on the customer

⏳

Deal context captured

Every promise, stakeholder, and requirement preserved from the sales process

Planning

⏳

Launch plan built

Custom execution path based on what was sold and what the customer needs

Planning

⏳

Customer access ready

Accounts, permissions, and resources waiting for your customer on day one

Planning

⏳

Integrations configured

Connected to the tools your customer actually uses, based on what was sold

Planning

⏳

CSM fully briefed

Your team knows exactly what was promised and what success looks like

Planning

⏳

First meeting scheduled

Kickoff on the calendar with all stakeholders, agenda already built

Planning

The problem

Post-sale execution doesn't scale.

Your team closes deals. Then they spend the next week reconstructing context, setting up accounts, and scheduling meetings. While the customer waits.

The result: you can only launch as many customers as you have hands to do the work. Every new deal competes with every in-flight launch.

When execution capacity is the bottleneck:

Time to value stretches
Customers disengage early
Retention suffers before the relationship even starts

Thread gives you execution capacity that scales with your deals, not your headcount.

Where execution breaks down

What sales knows

Full context from the deal

What was promised
What success looks like
Who the stakeholders are

What CS inherits

Fragments and guesswork

Partial notes
Unclear priorities
Missing context

Manual execution

Capacity-limited

Slow setup
Inconsistent quality
Bottlenecked by headcount

With Thread

Execution that scales

Every deal launched right
Consistent path to value
Capacity without headcount

What makes Thread different

Your CRM records deals. Your CSP tracks health. Thread executes the launch.

	CRMs	Customer Success Platforms	Thread
Purpose	Store deal and account data	Track customer health and risk	Execute every customer launch from close to first value
Context handling	Store context	Aggregate context	Turn context into action automatically
Retention approach	Passive, retrospective	Reactive to churn signals	Proactive: fast path to value prevents early churn
Capacity	Depends on CSM headcount	Depends on CSM headcount	Scales without adding headcount
Configuration	Heavy setup and customization	Complex configuration and tuning	Runs automatically from CRM triggers
Time to value	Slow, process-driven	Gradual, dashboard-driven	Immediate, guaranteed

CRMs and Customer Success Platforms are essential. But they were designed to record and report, not to execute.

Thread sits alongside your existing stack. When a deal closes, Thread executes the entire post-sale sequence: context capture, customer setup, team briefing, and first meeting. Your CSMs start with everything in place.

The result: you can launch more customers without adding headcount, and every customer gets the same guaranteed path to first value.

Thread is the execution layer your CRM and CSP are missing.

Pricing

Starter

For growing teams

$15,000 per year

Up to 50 implementations / year

Full post-sale execution automation

Deal context preservation

Customer-facing launch portal

Core CRM integration

Get started

Growth

For scaling teams

$50,000 per year

Up to 200 implementations / year

Everything in Starter

Automated account and access setup

Full integration suite (CRM, calls, docs)

Custom execution workflows

Get started

Enterprise

For high-volume operations

Unlimited implementations

Custom execution workflows

Advanced integrations

SLAs and dedicated support

Security and compliance

White-glove setup

Post-sale execution that scales

See Thread in action

How Thread works

Deal closes, launch begins

Customer ready on day one

Zero manual setup

First value, guaranteed

What happens when a deal closes

Deal context captured

Launch plan built

Customer access ready

Integrations configured

CSM fully briefed

First meeting scheduled

The problem

Where execution breaks down

What makes Thread different

Works with your stack

Pricing

Starter

Growth

Enterprise

We take security seriously

GDPR

SOC 2 Type II

Launch more customers. Scale without hiring.