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Post-Sale Benchmarks

Benchmark your company's post-sale execution against similar companies and see the estimated business impact of improvement

Company Profile • Question 1 of 7

What is your typical Annual Contract Value (ACV)?

Average annual value of your customer contracts

Under $10,000
$10,000 - $25,000
$25,000 - $75,000
$75,000 - $200,000
$200,000+
Company Profile • Question 2 of 8

How many customer implementations do you complete per year?

Total number of new customer onboardings annually

Under 50
50-100
100-200
200-400
400+
Company Profile • Question 3 of 8

How would you describe your product complexity?

This affects typical onboarding requirements

Mostly self-serve
Moderate implementation
Heavy implementation
Sales to CS Handoff • Question 4 of 8

How long after close does implementation typically kickoff?

Time from "closed won" to first CS interaction

Same day
Within a week
1-2 weeks
3+ weeks
Sales to CS Handoff • Question 5 of 8

How often does CS need to re-collect context already discussed in sales?

Asking customers to repeat information from the sales process

Rarely
Sometimes
Often
Almost always
Time to Value • Question 6 of 8

Typical time from close to first customer value realized?

When customers start seeing meaningful results

Under 14 days
14-30 days
31-60 days
60+ days
Execution Visibility • Question 7 of 8

How clearly are onboarding steps and milestones tracked?

Visibility into onboarding progress

In one shared system
Across multiple tools
Mostly manual
Not consistently tracked
Execution Visibility • Question 8 of 8

How early can you usually tell if an onboarding is at risk?

Early warning signals for problematic onboardings

Within first 2 weeks
By mid-onboarding
Late in onboarding
Only at renewal or escalation

Your Post-Sale Benchmark Results

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Handoff Clarity
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Time to Value
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Execution Visibility

Your Performance vs Potential

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Your current score
Ad hoc (0-39) Developing (40-69) Scaled (70-100)
With Thread, teams like yours typically reach:
85+ score range

What this could mean for your business

Your Inputs
Annual Contract Value --
Implementations per Year --
Active Onboarding Customers --
Estimated Impact
Daily cost of delayed launches
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in revenue at risk
Estimated annual upside
$0
from faster TTV (retention + expansion)

Research shows faster time to value strongly correlates with retention. Teams using Thread typically reduce TTV by 14-18 days, recovering significant at-risk revenue.

Calculation

Daily cost = (ACV x 0.20-0.25% retention sensitivity) x active customers
Retention upside = daily cost x 14-18 days TTV improvement
Expansion upside = ACV x 5-8% expansion lift x annual implementations
Total upside = retention + expansion

How you compare to similar companies

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What teams using Thread typically see

20-30%
Faster time to first value
3-6%
Higher gross retention
5-10%
Higher expansion likelihood

See Thread in Action

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