Patch creates a shared system of record for what was promised, how delivery is tracking, and what happens if expectations diverge.
Modern software purchases fail quietly. Deals are sold by one team, implemented by another, and owned long-term by a third. Context gets lost. Assumptions go unstated.
Context disappears between sales, implementation, and long-term ownership. No one has the full picture.
Assumptions go unstated. When outcomes slip, buyers are left with ambiguity instead of options.
The contract says one thing, reality looks different, and no one agrees on what "success" actually means.
Patch automatically imports the contract and key commercial commitments to create a structured promise ledger. AI extracts and organizes commitments on your behalf.
Buyers and vendors explicitly confirm expectations before implementation progresses too far. Patch facilitates this alignment automatically.
Patch automatically links promises to milestones, configuration, and execution signals so risk surfaces early. AI continuously monitors delivery on your behalf, logging when things go off track.
When delivery drifts from expectations, Patch automatically creates a shared issue record instead of an escalation. No manual tracking required—Patch works on your behalf.
Patch supports clear remediation paths so problems are addressed before relationships break.
Protects outcomes when stakes are high without turning every issue into a legal or political escalation.
Creates transparency for what was promised, how delivery is tracking, and what happens if expectations diverge. AI automatically maintains this record as things change.
Prioritizes fixing problems before relationships break, with clear remediation paths.
Thread Stitch helps teams execute implementation. Patch exists for when execution meets reality.
Execution
Helps teams execute implementation. Earns trust through delivery.
Protection
Exists for when execution meets reality. Protects outcomes when stakes are high.
Patch pricing is tied to the value of the software being assured, not seats or usage.
| Assured Contract Value | Patch Fee (Annual) | Coverage Scope |
|---|---|---|
| Up to $100k | 2.5% | Standard |
| $100k – $500k | 3.0% | Standard |
| $500k – $1M | 3.5% | Expanded |
| $1M+ | Custom | Expanded + Review |
What pricing includes
Structured promise ledger • Ongoing issue tracking • Remediation workflows • Defined coverage limits per contract
Coverage notes
Patch covers a defined percentage of the assured contract value. Coverage is capped and transparent. Not all issues result in payouts; Patch prioritizes resolution first.
"Patch gave us a structured way to resolve issues during our Salesforce rollout without escalating to legal or executive leadership."
"When assumptions broke down mid-implementation, Patch helped both sides realign and move forward instead of arguing about what was promised."
"We resolved deployment issues roughly 30% faster once expectations and remediation paths were clearly documented."
Have a larger contract?
Contact usEconomic buyers responsible for large software decisions. Patch is best suited for purchases where failure would be expensive, visible, or reputationally damaging.