Start the conversation.
The Guide knows which customer still needs setup. It reaches out in your brand over text, email, or a call, and carries the context forward.
See the Guide experienceFor software & POS platforms
Get customers live.
Help them use more.
A signed customer is a beginning. Thread follows through on onboarding, helps customers enable the next part of your product, and gets the work done on both sides of the account.
For the team behind
every customer.
You sell the software. Your customers run the businesses. Thread gives each account a Guide that can keep following up, help with setup, and bring your team in when a person is needed.
One account. Both sides of the work.
A Guide with the customer.
Hands behind the scenes.
Conversation, customer setup, and team operations stay connected to the same goal.
Finish the work together.
Sidekick opens from a link and works through the browser with the customer. The owner handles their sign-in and approvals; the Guide handles the setup.
See Sidekick at workKeep your team moving.
Runbooks handle the operational steps in your team’s tools. The result comes back to the account, with a source check before it is marked done.
See back-office workEvidence in the account
Activation is a result.
Not a message sent.
Agree on what live means: ordering enabled, an integration connected, or a module in use. Thread reads the system that records it, so your team can see what changed and what still needs attention.
Explore the use casesPut Thread to work
Start with the customers
who need the next step.
Pick one setup or adoption goal in your installed base. Measure the result against your own systems.
- 30-day pilot
- 50–100 customers
- Matched holdout