Find the stalled ones.
Every approved merchant who hasn’t processed, including the ones already on your book. Your Guide gets in touch, finds the blocker, and follows up until there’s a next step.
For independent agents & small ISOs
You close the deal.
We get them processing.
The voided check. The application. The sponsor portal, gateway, and first transaction. Then the 9pm “how do I refund this” text. Your Guide is an always-on AI account manager that takes care of everything after the signature.
Starts with a Thread access request. We’ll help you connect your sponsor.
Your book. A Guide on every account.Illustrative accounts & activity
Fern & Field · Illustrative account
One conversation, through the first payment.
Text · Your Guide
“You’re approved. Want to finish connecting payments to your invoicing tool?”
Merchant: “Yes. I got stuck at the gateway login.”
Sidekick · Shared browser session
Gateway connected. Invoicing ready.The merchant signs in and approves the connection. Sidekick finishes the settings and walks them through taking a first payment.
✓ First payment · Verified
“Fern & Field is live. Their first payment is recorded.”
Checked against the sponsor’s processing record. Confirmation sent to you.
Your week is
selling again.
Every merchant you sign gets a Guide that finishes setup, works through blockers, and stays with them to the first payment — then keeps answering their questions so you don’t have to. It follows up by text, email, and phone, submits the application, watches underwriting, and uses Runbooks for the back-office work.
You sell. Your Guide follows through.
After the signature,
it’s handled.
From chasing the bank letter to setting up the terminal, your Guide keeps the next step moving.
Finish setup for them.
Sidekick works in the sponsor portal, gateway, and the merchant’s invoicing or field-service tool. The merchant handles sign-in, consent, and anything sensitive.
Tell you when they’re live.
Thread checks the sponsor’s processing record and confirms the first payment. Then it stays on the account for the “how do I” questions.
Your existing book comes first
Start with the merchants
you already signed.
Approved but never processed. Processed for a while, then stopped. You already did the selling. Your Guide starts with that list: reaches out, works through what stalled, and helps each merchant get back to taking payments.
The first work is already in your book. The first result comes back to you when the processing record confirms it.
What stays yours
Your book.
Your business.
Thread is your back office. It is not an ISO or sponsor, a CRM, or a lead-generation tool.
- Your sponsor
- Keep the processing relationship you already have.
- Your paper
- The merchant still signs your sponsor’s application and agreement.
- Your residuals
- You keep every residual. Thread charges the prices below.
- Your merchant relationship
- You’re still their agent. Your Guide takes care of the work after the sale.
Owner identity, ID, bank details, the bank letter, and the voided check go through the sponsor’s hosted application or a secure link the merchant completes themselves. Neither you nor an AI agent types in sensitive information.
Pricing for agents & ISOs
One Guide for your book.
Pay when they process.
New merchants, support, and win-backs. Two prices, with no credits to calculate.
$250per agent per month
A Guide across your whole book: new merchants, ongoing support, and win-backs.
$125per activated merchant
Charged only when a merchant reaches their first transaction, verified in the sponsor’s record. No activation fee if they never process.
Cancel anytime. No contract. No change to your sponsor or residuals. All prices in USD.
Illustrative calculation, using your inputs: $250 ÷ monthly residual per merchant, rounded up. Seat only; $125 activation fees are additional. This is not a forecast or a measured agent result.
Reserved for measured results
Results from our first agent pilot —
coming December 2026.
We haven’t published agent results yet. This space will hold before-and-after measurements from the first pilot, with the source and measurement period.
- Hours spent per merchant
- Approved-to-first-transaction rate
- Days to first transaction
Put your Guide to work
You made the sale.
We’ll take it from here.
Start with the merchants you already signed who never ran a card.